Nuno Sobrinho

Nuno Sobrinho

Nuno Sobrinho

Service Blueprint Design template

Mural
use this template

Description

While journey mapping is about a front stage lens through which we better understand and empathise with customer’s experience, blueprinting is about the front stage interaction, the backstage and behind-the-scenes of your business and how that backstage ties to the customer’s experience. Get your Mural Service Blueprint Map template here and explore it while service designing.

Video

Discover the workshop in video

Author

Nuno Sobrinho
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